Over the weekend, I migrated my sites to a new hosting company. On the advice of a couple friends, I went with Dreamhost, which offers a good mix of features for a pretty reasonable price. In fact, this service generally seems more feature rich and an overall better value than iPowerWeb was, even when it worked well.
I went with Dreamhost despite the fact that they had suffered a pretty serious billing problem that got a fair amount of attention back in January. While researching them, I found that it did cause a fair amount of consternation and that they made a few mistakes in dealing with it (most notably, trying to be too lighthearted in their initial apology), but they did pretty quickly make good on the problem and never attempted to deny or excuse it away. My overall view on this kind of thing is that any company can make mistakes and what I really care about is whether they are resolved quickly and satisfactorily.
That pretty much sums up my frustration with iPowerWeb. Even as I sent in the request for them to formally transfer my domain to Dreamhost, they included a note in their response promising that fixing the MySQL issue was a top priority and that they expected to have it resolved soon. They still didn’t really define "soon", although this morning’s email claimed that they have already added the additional space to the server.
Even if the problem is fixed tomorrow, I’m still glad to have changed over as I no longer trust iPowerWeb. The only information that I have received from them was through direct responses to my inquiries and I’ve had to often ask multiple times. Since this was a known issue, why weren’t they keeping all affected customers informed? Also, this problem has lingered way too long. Since this blog is just a hobby, I let the problem go for a few weeks before taking action. If I were running a business or otherwise making much revenue from this site, I certainly would have jumped ship weeks ago.
Hopefully, Dreamhost will now truly earn my trust and I won’t end up regretting the change. For now, I’m just glad that my site finally loads in a reasonable amount of time again.